Social Security Administration
‘Bounce-back emails and no-replies’: IRS and Social Security workforce reductions are hurting constituent service, House Democrats argue
IRS has shrunk by 25%, mostly through voluntary separation incentives, while the Social Security Administration plans to shed 7,000 employees this fiscal year.
Social Security signals potential benefit disruptions this fall for those still getting paper checks
Over half a million people still get their Social Security benefits via paper checks. They’ll need a waiver by the end of September to continue to do so, SSA says.
Sens. Warren and Wyden demand info on SSA reassignments
SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in the face of leadership’s rosy pronouncements and further degrades service.
SSA touts service improvements, but reassignments tell a different story
Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s customer service streams, the agency is quietly reassigning field office staff to man its 1-800 number.
Senate Democrats want more information on SSA’s use of AI on its phone lines
A new letter sent to the SSA Commissioner Frank Bisignano follows Nextgov/FCW reporting that an anti-fraud check installed on the agency’s phone lines found very little likely fraud.
SSA head wants to beef up agency tech as it sheds thousands of staff
Some experts are skeptical that technology can make up for staffing losses in critical parts of the agency.
New SSA chief praises DOGE for ‘making things better’
Frank Bisignano said he has no current plans to institute further reductions in force and hopes to use AI to make the historically sluggish Social Security disability determination processes move faster.
Biden’s Social Security head ran afoul of the Hatch Act, watchdog agency says
Because Martin O’Malley left the federal government at the end of the Biden administration, the Office of Special Counsel said that it would not pursue disciplinary action against him.
DOGE went looking for phone fraud at SSA — and found almost none
Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely be fraudulent, according to internal documents obtained by Nextgov/FCW.
Senate confirms Bisignano to lead Social Security
In a party line vote, Senate Republicans elected to disregard a whistleblower’s allegation that Frank Bisignano had improper contact with the agency to facilitate DOGE operatives’ onboarding.
100% withholding on Social Security clawbacks scaled back by the Trump administration
The Biden administration had capped the clawbacks at 10%.
Dudek calls for entire SSA offices to be converted to new Schedule F
The planned conversions, intended for federal workers in policy-related positions, affect employees making as little as $40,000 per year.
SSA is rolling out a new chatbot for employees
The agency has said that it intends to use technology and AI to make up for workforce cuts.
DOGE is building a ‘master database’ of sensitive information, top Oversight Democrat says
Rep. Gerry Connolly, D-Va., is calling on the Social Security Administration’s watchdog to investigate whistleblower claims that the efficiency team is compiling potentially sensitive data across several government agencies.
Trump ‘anti-fraud’ memo could allow SSA to stop paying some Americans’ earned benefits
The document’s publication comes just days after reports that DOGE operatives overruled career workers to falsely label thousands of immigrants as dead.
Democrats confront Social Security Administration about disruptions to constituent SSI accounts
This is the first oversight effort of Senate Democrats’ new Social Security War Room.
SSA reorg plan contemplates field office closures, contradicting public statements
A March draft of the Social Security Administration's reorganization plan proposes "consolidating" field offices while shuttling customer service to AI and other automated platforms.
Musk and DOGE make the case for their efficiency, tech work
The DOGE team made statements that have been contradicted by agencies they're working for during a Thursday night interview on FOX.
Dems call for Bisignano to withdraw as SSA tweaks controversial plan
The Social Security Administration announced Wednesday that the plan to end phone service for benefits applications and direct deposit changes will no longer apply to Americans filing for disability payments.
Senators grill Bisignano about contact with SSA and DOGE officials
The nominee to lead the Social Security Administration acknowledged knowing one DOGE operative for 20 years, but denied improper contacts with officials prior to his confirmation, despite whistleblower accounts to the contrary.
