Social Security Administration
Social Security occupational data update appears stalled after agency drops regulatory overhaul
The Social Security Administration has spent hundreds of millions of dollars trying to update the occupational data used in disability adjudications. When the agency will actually move to newer data is unclear.
SSA abandons planned disability program overhaul expected to cut benefits for thousands
Trump administration officials informed the co-founder of a nonprofit disability advocacy group that a proposed rule — which would have updated decades-old occupational data, in addition to changing eligibility considerations — will no longer be moving forward.
SSA chief Bisignano faces probe from Wyden and Warren over Fiserv stock and federal contract concerns
The Social Security commissioner has come under fire in recent days as shares in his former company depreciated shortly after his tax-advantaged divestiture from the financial technology firm.
Bisignano draws scrutiny as his former company falters
Just months after the Social Security commissioner and Internal Revenue Service CEO divested nearly $600 million in Fiserv investments, the business’ stock value tanked more than 40% on the news that Bisignano had issued overly rosy earnings guidance.
SSA is denying excepted workers’ time off and telework requests, seemingly defying shutdown guidance
Though OPM guidance states that agencies should seek to accommodate the needs of excepted workers during lapses in appropriation, employees who have fallen ill or simply can no longer afford to commute without getting paid have been labeled AWOL and threatened with discipline.
Bisignano to lead IRS in addition to SSA duties, raising questions about the Senate confirmation process
Experts warned that the move could further facilitate the consolidation of Social Security and IRS databases for use in immigration enforcement.
Senate report accuses DOGE of risking Americans’ data by operating outside federal law
A report released by Sen. Gary Peters, D-Mich., said a lack of restrictions on DOGE employees’ collection of sensitive data can result “in serious cybersecurity vulnerabilities, privacy violations, and risk of corruption.”
DOGE caucus co-chair says the cost-cutting unit’s work will continue
Rep. Pete Sessions, R-Texas, said he is focused on using data to weed out fraud across the government.
Social Security office that helps members of Congress assist their constituents slashed by up to 94%
A spokesperson said that Social Security's congressional affairs work is continuing in offices across the agency.
Social Security announces leadership team light on government experience
The agency’s new leadership roster — announced alongside a reorganization plan sources say is short on details — is intended to bring a fresh perspective into SSA, its commissioner said. Critics argue they lack the expertise usually required of most agency leaders.
On Social Security’s 90th birthday, the Trump administration continues to tout faulty stats
At a White House ceremony, the president and Social Security Commissioner Frank Bisignano repeatedly recited already debunked myths about the Social Security Administration’s customer service and benefits fraud.
SSA said it removed strict ID requirements on its phone line, but internal policy says otherwise
The agency said in a recent regulatory filing that the identification pin had been made optional for those wishing to change direct deposit information over the phone. Internal policy says they’re still required.
Featured eBooks
In partisan letter, Bisignano shifts blame on 1-800 call times, cites dated stats
Current and former Social Security officials said the commissioner at various points blamed his predecessor for problems that did not exist and took credit for Biden-era improvements.
‘Bounce-back emails and no-replies’: IRS and Social Security workforce reductions are hurting constituent service, House Democrats argue
IRS has shrunk by 25%, mostly through voluntary separation incentives, while the Social Security Administration plans to shed 7,000 employees this fiscal year.
Social Security signals potential benefit disruptions this fall for those still getting paper checks
Over half a million people still get their Social Security benefits via paper checks. They’ll need a waiver by the end of September to continue to do so, SSA says.
Sens. Warren and Wyden demand info on SSA reassignments
SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in the face of leadership’s rosy pronouncements and further degrades service.
SSA touts service improvements, but reassignments tell a different story
Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s customer service streams, the agency is quietly reassigning field office staff to man its 1-800 number.
Senate Democrats want more information on SSA’s use of AI on its phone lines
A new letter sent to the SSA Commissioner Frank Bisignano follows Nextgov/FCW reporting that an anti-fraud check installed on the agency’s phone lines found very little likely fraud.
SSA head wants to beef up agency tech as it sheds thousands of staff
Some experts are skeptical that technology can make up for staffing losses in critical parts of the agency.
New SSA chief praises DOGE for ‘making things better’
Frank Bisignano said he has no current plans to institute further reductions in force and hopes to use AI to make the historically sluggish Social Security disability determination processes move faster.
Biden’s Social Security head ran afoul of the Hatch Act, watchdog agency says
Because Martin O’Malley left the federal government at the end of the Biden administration, the Office of Special Counsel said that it would not pursue disciplinary action against him.
