Social Security Administration
Senate report accuses DOGE of risking Americans’ data by operating outside federal law
A report released by Sen. Gary Peters, D-Mich., said a lack of restrictions on DOGE employees’ collection of sensitive data can result “in serious cybersecurity vulnerabilities, privacy violations, and risk of corruption.”
DOGE caucus co-chair says the cost-cutting unit’s work will continue
Rep. Pete Sessions, R-Texas, said he is focused on using data to weed out fraud across the government.
Social Security office that helps members of Congress assist their constituents slashed by up to 94%
A spokesperson said that Social Security's congressional affairs work is continuing in offices across the agency.
Social Security announces leadership team light on government experience
The agency’s new leadership roster — announced alongside a reorganization plan sources say is short on details — is intended to bring a fresh perspective into SSA, its commissioner said. Critics argue they lack the expertise usually required of most agency leaders.
On Social Security’s 90th birthday, the Trump administration continues to tout faulty stats
At a White House ceremony, the president and Social Security Commissioner Frank Bisignano repeatedly recited already debunked myths about the Social Security Administration’s customer service and benefits fraud.
SSA said it removed strict ID requirements on its phone line, but internal policy says otherwise
The agency said in a recent regulatory filing that the identification pin had been made optional for those wishing to change direct deposit information over the phone. Internal policy says they’re still required.
In partisan letter, Bisignano shifts blame on 1-800 call times, cites dated stats
Current and former Social Security officials said the commissioner at various points blamed his predecessor for problems that did not exist and took credit for Biden-era improvements.
‘Bounce-back emails and no-replies’: IRS and Social Security workforce reductions are hurting constituent service, House Democrats argue
IRS has shrunk by 25%, mostly through voluntary separation incentives, while the Social Security Administration plans to shed 7,000 employees this fiscal year.
Social Security signals potential benefit disruptions this fall for those still getting paper checks
Over half a million people still get their Social Security benefits via paper checks. They’ll need a waiver by the end of September to continue to do so, SSA says.
Sens. Warren and Wyden demand info on SSA reassignments
SSA workers say the recent decision to involuntarily reassign 1,000 field office employees to man the 1-800 number flies in the face of leadership’s rosy pronouncements and further degrades service.
SSA touts service improvements, but reassignments tell a different story
Though Commissioner Frank Bisignano has heralded the addition of AI assistants to the Social Security Administration’s customer service streams, the agency is quietly reassigning field office staff to man its 1-800 number.
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Senate Democrats want more information on SSA’s use of AI on its phone lines
A new letter sent to the SSA Commissioner Frank Bisignano follows Nextgov/FCW reporting that an anti-fraud check installed on the agency’s phone lines found very little likely fraud.
SSA head wants to beef up agency tech as it sheds thousands of staff
Some experts are skeptical that technology can make up for staffing losses in critical parts of the agency.
New SSA chief praises DOGE for ‘making things better’
Frank Bisignano said he has no current plans to institute further reductions in force and hopes to use AI to make the historically sluggish Social Security disability determination processes move faster.
Biden’s Social Security head ran afoul of the Hatch Act, watchdog agency says
Because Martin O’Malley left the federal government at the end of the Biden administration, the Office of Special Counsel said that it would not pursue disciplinary action against him.
DOGE went looking for phone fraud at SSA — and found almost none
Since SSA installed new anti-fraud checks on claims made over the phone, only two claims out of over 110,000 were found to likely be fraudulent, according to internal documents obtained by Nextgov/FCW.
Senate confirms Bisignano to lead Social Security
In a party line vote, Senate Republicans elected to disregard a whistleblower’s allegation that Frank Bisignano had improper contact with the agency to facilitate DOGE operatives’ onboarding.
100% withholding on Social Security clawbacks scaled back by the Trump administration
The Biden administration had capped the clawbacks at 10%.
Dudek calls for entire SSA offices to be converted to new Schedule F
The planned conversions, intended for federal workers in policy-related positions, affect employees making as little as $40,000 per year.
SSA is rolling out a new chatbot for employees
The agency has said that it intends to use technology and AI to make up for workforce cuts.
