Postal Service

With DeJoy out, postal stakeholders push for pause in criticized Delivering for America overhaul plan

Former Postmaster General Louis DeJoy, who reportedly was pressured into resigning, launched a 10-year reform plan called Delivering for America that members of both parties slammed for slowing service without any financial benefits.

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DOGE holds meetings with White House, new postal leadership and Treasury to discuss reforming USPS

Internal documents reveal a series of meetings with far-reaching impacts for the future of the Postal Service.

Another postal union approves its collective bargaining agreement

As the National Rural Letter Carriers’ Association ratified its contract, members of the American Postal Workers Union began voting on their tentative deal.

USPS confirms waste management executive and FedEx board member will serve as postmaster general

David Steiner will replace Louis DeJoy as the agency faces significant financial and political pressures.

After DeJoy's departure, postal unions vow to fight any effort to upend USPS

The union officials are optimistic the postal board will choose a leader who believes in a public Postal Service.

USPS plans to use AI to enhance customer service 

USPS Vice President for Customer Experience Marc McCrery said the agency is looking to switch its call center platform to a cloud-based application this summer, which he said will be “the start of our AI journey.”

DOGE to work with USPS to find efficiencies, DeJoy says

The mailing agency will work with GSA and the group led by Elon Musk, who has called for Postal Service privatization.

Louis DeJoy to step down as USPS postmaster general

The postal leader brought a spotlight, controversy and a plan to save the agency to his role, but is now starting the process to find a successor.

USPS turns a profit during busy season as DeJoy says his reforms are taking hold

The Postal Service will next look to reduce its headcount, continue consolidations and launch new products, though it still expects to lose money this year.

USPS offers ‘little convincing evidence’ its reform plans will succeed, regulator says

Watchdog suggests Louis DeJoy’s overhaul initiatives are destined for failure without significant changes

Getting mail to your door is just one part of what the postmaster general does

Alongside the business of mail delivery, the U.S. Postal Service also dwarfs the General Services Administration's real estate footprint.

IG, regulator bash USPS plans to slow some mail delivery

A test rollout of a key Postal Service initiative has not achieved any of the promised cost savings, auditors find.

USPS privatization again under consideration, Trump says

The president-elect suggested he could bring back an idea from his first term that proved unpopular with both parties in Congress.

House committee piles on criticism of DeJoy’s postal overhaul plans

USPS’ inspector general said there hasn’t yet been improvements to service timeliness and reliability.

GOP senator to DeJoy: I will 'kill' your plan to reform USPS

Testy hearing shows significant, bipartisan divides remain between the postmaster general and Congress.

DeJoy's changes will give USPS its best holiday season performance ever, officials say

The Postal Service paused some of its key changes over fears of negative fallout, but plans to resume them soon.

USPS loses $9.5B in FY24 and says another red year is coming

Postal management remains committed to DeJoy's reforms, saying it is showing positive signs.