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Does the Customer Know Best When it Comes to Federal Services?
After the HealthCare.gov implosion, the federal government learned the hard way the importance of customer experience.
Nextgov
New Federal CIO’s Mission: ‘Landing the Plane’
Tony Scott says he’s focusing on finishing the job envisioned by his predecessors, not wiping the slate clean and starting anew.
Tech
Scientists, Environmentalists Tell Smithsonian to Ditch Koch Money
Calls for museums to cut ties with climate skeptics are growing louder.
Tech
For First Time in 7 Years, FCC Fines TV Station for Nudity
A Virginia TV station admits to airing a porn clip during the news, but it says the FCC is violating its free-speech rights.
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Federal CIO Council Named 'Worst' in Open Government
This is the council's second time winning the Rosemary Award, named after Nixon's secretary, Rose Mary Woods, who erased 18.5 minutes of a Watergate tape.
Tech
Did an IG Vacancy Delay Exposure of Clinton Emails?
POGO criticizes State Department watchdog for overlooking issues at highest levels.
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State Says It Mistakenly Gave Itself an F on Email Security
A buggy scoring system and self-reporting mistakes are partly to blame for State earning "0" marks on email encryption, officials say.
Tech
NASA Went to Space and All Humans Got Was This Acne Treatment
How astronaut technology has found its way into drugstores and hospitals.
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Federal IT Spending Could Spike in 2016
The Department of Health and Human Services' IT spending may be the main driver, a new forecast suggests.
Nextgov
GAO: IRS May Be Putting Taxpayer Info At Risk
The annual report, issued each year during tax season, has uncovered security flaws for the past several years.
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Lawmakers Skeptical of Digital Service Funding Boost
Some House Republicans appeared to balk at the price tag for scaling up the Digital Service’s White House headquarters.
Tech
TSA Gave Expedited Screening to Former Domestic Terror Group Member
A supervisor overruled an alert officer who recognized the felon and raised concerns.
Management
Amazon Gets Approval for Experimental Drones
The FAA just granted limited approval for Amazon to test drones for research and development.
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Obama Shakes Up IT Leadership; Names New Director of White House IT
The Obama administration has tasked a former Facebook engineer with helping modernize White House technology.
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New Dashboard Tracks Which Federal Sites You're On, And How You Got There
The U.S. Digital Service, 18F and GSA's Digital Analytics team launched the site Thursday.
Tech
NOAA: The First Two Months of 2015 are Already the Warmest on Record
As was the case for much of last year, the eastern US was the only very cold spot on the planet this winter, with many more areas of abnormal warmth.
Management
Court: NSA Spying May Continue Even If Congress Lets Authority Expire
The Obama administration could continue collecting American phone records absent lawmaker approval.
Nextgov
USAID Tech Guru VanRoekel Stepping Down
The former White House CIO joined USAID to help apply technology to the Ebola fight.
Nextgov
Senators Want to Speed Adoption of Electronic Health Records Systems
Lawmakers discussed how to make electronic health record systems talk to each other.
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