From Adoption to Accountability
Building the Trusted Foundation for Agentic AI in Government
Agentic AI is no longer a future concept. Agents are already making decisions, taking actions, and reshaping how work gets done. But as these systems move from tools to autonomous actors, the stakes change: speed increases, but so do risks around control, accountability, and trust. Organizations that treat agentic AI as just another technology upgrade will fall behind those that rethink governance, workflows, and human oversight from the ground up.
Drawing on survey data and interviews with key government leaders, this research, sponsored by ServiceNow, explores what it takes to lead in this new era—before the gap between capability and control becomes impossible to close.
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