Performance Boosters

nder acquisition reform, program people are expected to team with contracting employees to plan better buys, do market research, rate past performance and develop performance-based statements of work describing what is to be done rather than how to do it. Here are some pointers for crafting performance-based work statements.

Do:

• Describe objectives and results including the agency's minimum requirements.
• Include background information to clarify requirements and a detailed description of technical tasks.
• Set performance measurement criteria.
• Define all terms.
• Write in short sentences, use simple language, consistent terms, write in the active voice, define abbreviations and acronyms. Avoid pronouns.

• Failing to identify the objectives to be achieved or technical problem to be solved.
• Lack of specificity in describing tasks.
• Abstract phrases, inconsistent terms, errors in cross-references, arcane words, slang.

Remember:

• Output, not work performed, is the essence of the work statement.
• Performance criteria should say which feature of service will be measured, set the limits of successful performance, and provide a maximum error rate. They should be realistic and objective, therefore measurable.
• Describe the property and services the agency will provide and those the contractor must furnish.
• Describe tasks in a logical sequence.