Nextgov
HHS Websites Will Get Customer Experience Scores in 2021
As part of the updated digital strategy, Health and Human Services Department program offices will be getting graded on a “CX scale.”
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States Should Lead the Effort to Reform the Electoral College
COMMENTARY | The 2020 presidential election has underscored the need to overhaul the Electoral College.
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‘Time to Sprint:’ Concerns Grow in New York That Vaccination Effort is Lagging
The state’s governor and the mayor of New York City on Monday both recognized the need to pick up the pace.
Nextgov
State Selects First Permanent Chief Data Officer
Matthew Graviss previously served as USCIS’ first CDO and will report to Janice deGarmo, who was recently promoted at State.
Nextgov
CMMC: The Dramatic Year of the Pentagon’s Contractor Cybersecurity Program
The Defense Department’s main effort to protect its supply chain from cyber threats charged ahead through the pandemic but not without controversy.
Nextgov
How Supercomputing and Advanced X-Rays Helped the Government Fight COVID-19
Years of basic research and speedy, strategic coordination helped to catalyze new and needed treatments.
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Researchers Examining Covid Vaccine Barriers, Skepticism in Five Communities
Johns Hopkins Center for Health is overseeing the project, which researchers hope can help state and local governments address challenges in distributing the coronavirus vaccine to the general public.
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Survey: Residents Prefer Multiple Ways to Access Local Government Services
But the specific type of access that residents prefer—in-person visits, phone calls, or digital—depends on where they live and how old they are.
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A Decrease in Student Transfers Could Have Lasting Effects on Education Mobility
Transfers by college students decreased by 8%, with disproportionate impacts to minorities and community-college students, according to research from the National Student Clearinghouse.
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Heading Into 2021, State and Local Budget Gloom Lingers
Revenues are better than initially expected in some states. But they’re still down in many places as the cost of the pandemic response adds up.
Nextgov
The Federal CX Moves that Mattered in 2020
Experts expect momentum in improving service delivery and customer experience to continue under the coming Biden administration.
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The Big Lesson of 2020
COMMENTARY | 2020 should teach all of us that we can no longer ignore our biggest challenges.
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Would Judges Sentence Fewer People to Prison if Local Governments Had to Pay for Their Prison Stays?
In a case where counties had to bear the cost of incarceration, local prosecutors and judges dismissed more cases. For one researcher, this raised a key question: If local governments had to pay for prison sentences, would incarceration rates decrease?
Nextgov
The Tech Policies the Trump Administration Leaves Behind
Nextgov looks back at the Trump administration's major IT policy moves that will have lasting effects on federal technology for the foreseeable future.
Nextgov
Defense, Intelligence Agencies Made Major Moves in Cloud in 2020
After bid protests and litigation, some of the largest cloud contracts the government has attempted can get underway.
Nextgov
The Hack Roundup: CISA Guidance Warns Affected Systems May Need to Be Rebuilt
Here are the news and updates you may have missed.
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A State Becomes the First to Suspend Facial Recognition Technology in Schools
New York Gov. Andrew Cuomo said there are “serious and legitimate privacy concerns” with the technology—but only prohibited its use until 2022.
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End Nears for Fed’s Municipal Lending Program
The initiative only attracted two borrowers, but experts say it helped to stabilize the municipal bond market following Covid-driven turmoil earlier this year.
Nextgov
Biden Disputes Trump’s Claim that Hack is Under Control
The president-elect called for an official attribution to Russia but said a damage assessment is necessary before discussing the appropriate response.
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