Author Archive

Natalie Alms

Natalie Alms

Senior Correspondent, Nextgov/FCW

Natalie Alms is a senior correspondent at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie. If you have a tip you'd like to share, Natalie can be securely contacted at nalms.41 on Signal.
Natalie Alms is a senior correspondent at Nextgov/FCW covering federal technology policy, service delivery, customer experience and the government's tech workforce. She is a graduate of Wake Forest University and has written for the Salisbury (N.C.) Post. Connect with Natalie on Twitter at @AlmsNatalie. If you have a tip you'd like to share, Natalie can be securely contacted at nalms.41 on Signal.
Tech

Inside the effort to connect Congress with the feds enacting its policies

Those writing laws don’t often hear from those charged with implementing them. The POPVOX Foundation wants that to change.

Tech

Education tech chief heads to OMB as deputy federal CIO

Thomas Flagg is a longtime government executive, having worked in the Labor Department for over 11 years prior to joining the Education Department.

Tech

How State finally got online passport renewal to stick

After a failed first rollout, the department reworked how it builds and deploys tech, bringing frontline staff into the process and scaling a system that’s now handling millions of renewals.

Management

House votes to make IRS publish call metrics online

The bill would require the tax agency to release detailed, real time and monthly call metrics. The House also passed a technology proposal meant to move the IRS off paper.

Tech

Treasury missed security controls in giving DOGE system access, GAO finds

The finding is among the first oversight reports Congress’ watchdog has released about the controversial cost-cutting team.

Oversight

Agencies doled out $186B in improper payments last year, GAO says

That fiscal year 2025 improper payment number is up by $24 billion from the previous fiscal year, even as the Trump administration says that it’s tamping down on fraud.

Tech

IRS lacks transparent plans to leverage tech in the face of staffing cuts, GAO and employees say

Agency leaders are “shoving AI at us,” one IRS employee said, despite the fact that “they don’t have the right tools for us yet.”

Management

Transportation touts air traffic control modernization, presses Congress for more funding

After decades of stalled efforts, DOT says its scaled-back modernization is on track, but needs billions more to finish, as lawmakers weigh the price and past failures.

Exclusive Management

VA has touted appointment wait time reductions, but new data shows a more mixed reality

A comparative analysis of select wait-time data for new patients at more than 100 medical centers indicates the department has made progress in some areas, but not all.

Workforce

OPM cuts degree requirements for government tech jobs in new standards

The changes have been years in the making and represent a federal hiring apparatus more focused on applicable skills than specific backgrounds.

Workforce

OPM seeks cybersecurity talent to join Tech Force

"Through Tech Force, we’re recruiting highly skilled cybersecurity professionals to take on real challenges and strengthen the government’s defenses where it matters most,” OPM director Scott Kupor said in a statement.

Management

Appeals court clears the way for DOGE to access Social Security data despite new red flags

The Friday decision follows a January court filing in which the government conceded that DOGE associates may have improperly accessed sensitive data at the agency.

Tech

Treasury is creating a database with pandemic aid recipients’ sensitive information

Critics say the scope established in the agency’s systems of record notice “is an astonishing and dramatic departure from prior Treasury practice.”

Tech

The IRS wants to shrink its workforce by nearly 4,000 — and use technology to make up the difference

“Without modernization, the IRS would be unable to sustain performance with a reduced headcount,” the budget document says.

Tech

Social Security delays launch of centralized claims system amid staff anxiety

The agency is postponing the rollout of new, national systems the same month they were set to be deployed. It was still working out specifics for how it would move claims processing to a national setup.

Tech

IRS’ move away from paper checks has delayed tax refunds for nearly 1.5 million Americans

Other government agencies are also moving away from paper checks. The Social Security Administration has warned claimants still receiving their benefits via paper checks that their benefits could be disrupted.

Oversight

Trump’s anti-fraud task force poised to scrutinize benefits programs

The new White House task force will withhold government funding for state and local benefits programs if their anti-fraud controls are viewed as lacking.

Exclusive Management

Inside DOGE’s early days of pressure campaigns, rule breaking and ‘chaos’

Twenty-three hours of court testimony offer a rare glimpse into the Trump cost-cutting group that officials say “felt more like a club” than the agencies they were breaking.

Management

Vought takes aim at GAO in new guidance

This is not the first time the head of the Office of Management and Budget has pushed back against Congress’ watchdog.