Nextgov
White House Lays Groundwork for Improving Government Customer Experience
The Office of Management and Budget’s new Circular A-11 provides guidance to federal agencies in establishing customer experience frameworks.
Management
In Retirement, Most Ex-Presidents Can’t Resist The Urge To Stay Relevant
What happens to motivated, determined and egotistical men when they are forced to abandon the White House? As John Quincy Adams once said, 'There is nothing more pathetic in life than a former president.'
Management
Analysis: The Swamp Isn’t Easy to Drain
Corruption has been inherent to American government since the Founding Fathers—and acknowledging that is the first step toward containing it.
Management
10 Leadership Questions for Brian Fox
The mapmaker has some advice for those charting a federal career.
Oversight
Play of the Day: Updating Air Force One
The president may want to make some changes to his plane.
Nextgov
More Money for Cyber Spies, Outrage after Indictments and Supply Chain Cyber is Super Hot
More indictments for Mueller and a busy week regarding federal IT for Congress.
Management
How Setting A Schedule Can Make You Less Productive
You might think you've made your day more efficient – but it can actually affect what you accomplish during your unstructured time.
Route Fifty
$380 Million of Election Assistance Money Only Goes So Far
An official with the U.S. Election Assistance Commission on Friday acknowledged some of the limits to what the funding can achieve.
Route Fifty
Measuring Diversity in Local Government Leadership
A new project from Engaging Local Government Leaders compiles self-reported diversity data from 2,000 local governments.
Management
Behind the Scenes of Implementing Trump's Border Hiring Surges
ICE employees have spent 2,000 work days preparing for a hiring surge that may never come.
Nextgov
4 Big Ideas in the DNC Hacking Indictments
The indictments show how complicated spear-phishing really is.
Defense
Russian Spies Used Bitcoin To Hack The U.S. 2016 Election, Says The Department Of Justice
Russian cyberspies used the cryptocurrency to pay for US servers and host hacked information.
Management
FEMA Acknowledges Flaws in Puerto Rico Post-Hurricane Effort
After-action report on triple disaster calls for clearer roles and more certified staff members.
Nextgov
Pentagon Seeks an Edge in Quantum Computing
The Pentagon’s research arm wants to get up to speed on quantum computing before China and other adversaries.
Oversight
Oversight Democrats Demand Subpoena on EPA FOIA Practices
Staff interviews suggest the agency withheld documents deemed "politically charged."
Oversight
Multi-Agency Review Finds No Examples of Fraudulent Use of Government Charge Cards
Of 1,255 high-risk transactions, none involved illegal activity, report finds.
Oversight
Former HHS Secretary Price Violated Travel Rules in 20 of 21 Trips
Watchdog details $341,000 in waste from misuse of charter and military aircraft.
Oversight
FBI Agent Peter Strzok: 'There Is Simply No Evidence of Bias in My Professional Actions'
The federal agent weathered hours of questioning from Republicans seeking to discredit the Russia investigation.
Tech