Building AI-powered interactions in the public sector with Amazon Connect

Federal leaders are facing a critical question: “How are you using Artificial Intelligence (AI) to accelerate delivery while reducing costs?” More than ever, government organizations, can now benefit from AI and automation to ensure their constituents can access information and complete transactions they need via intuitive self-service. While contact centers across public sector organizations routinely experience high call volumes, many constituents use contact centers as their only lifeline to get the answers they need. Curious to know how you can leverage Amazon Connect, in addition to AWS GovCloud (US), to create capacity in your contact center while improving equitable access to services and offerings? Download the Amazon Connect eBook to learn more.

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